How refunds are handled
This Refund Policy explains how ZeroPoint Creative Ltd handles refunds for website services, managed plans, hosting, SEO, AI support, and digital products. We aim to be fair, transparent, and clear about what can and cannot be refunded. Refund eligibility depends on the type of service purchased, the stage of delivery, and any third-party costs already incurred on your behalf.
Policy details
Refund terms
Monthly plans: Managed website plans, hosting, maintenance, SEO retainers, AI staffing, and similar recurring services are billed in advance and are generally non-refundable once a billing period has started. If you cancel, your service will remain active until the end of the paid period unless otherwise agreed.
One-time projects: Deposits and payments for one-time work such as website builds, redesigns, audits, setup services, or technical implementation are non-refundable once work has started. If a project is cancelled before work begins, we may issue a partial or full refund at our discretion, less any administrative or third-party costs already committed.
We review refund requests in good faith and aim to resolve concerns quickly and professionally.
ZeroPoint Creative Ltd
Third-party costs: Domain registrations, hosting purchases, software licences, premium plugins, themes, stock assets, advertising spend, and other third-party services are non-refundable once purchased. Digital products and downloadable items: These are typically non-refundable once delivered or accessed, unless required by law. Service dissatisfaction: If you are unhappy with a service, please contact us as soon as possible so we can review the issue and, where appropriate, offer a correction, credit, or alternative resolution.
Cancellations
Requests and timelines
Refund requests should be submitted in writing to info@zeropointcreative.com with your name, business name, service purchased, and reason for the request. We may ask for additional information to review the matter properly.
Where a refund is approved, it will usually be returned using the original payment method within a reasonable processing period. Nothing in this policy affects your statutory rights under applicable UK consumer law.
